help desk software (17 products)

Alchemy Network Inventory 4.1 (Shareware, $199)

Network Administrators use this tool to inventory computers in the corporate networks for the software and hardware configuration, generate software licenses reports, etc. The program does not require the client module to be installed on each individual workstation, but can be configured to inventory all network computers by only copying the files to a single shared folder on a file server. With Alchemy Network Inventory you can not only build comprehensive detailed reports on the network PC's configuration, but also export inventory information to SQL databases, intranet web sites, text files, etc.

AnswerTool 2.2 (Shareware, $29.95)

Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. AnswerTool works with your existing email and CRM infrastructure to preserve your investment. This is a great tool for customer support, investor relations, interacting with bidders in auctions, and other email-intensive jobs.

BridgeTrak Help Desk Software 5.5 (Demo, $995.00)

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, queries, etc. Modules available for 24/7 customer self-help via the Web, automatic issue escalation, and advanced data searches. Integrates with computer inventory software to aid in IT troubleshooting.

CI Discovery Network Inventory 3.0.204.1 (Demo, $199.00)

Comprehensive network inventory and computer auditing software for help desks and IT departments. No client installation required to audit targeted computers with the Remote module. Extensive hardware, software and system configuration data captured for both workstations and servers. Use to enforce software license compliance, IT troubleshooting and asset management. Features include on-board reports and a "Change Tracking" tool which easily identifies changes to a workstation between two audits. The "Hardware and Software Master" compiles an accurate inventory of all hardware and software used across your enterprise. Use the Hotfix Detector to ensure that the lastest MS security updates have been installed. Features such as "Product Keys" captures license information for use in enforcing software license compliance. Schedule audits for ease and consistency of data collection. Or run "On Demand" audits with the Remote module available for CI Discovery. CI also integrates with BridgeTrak Suite help desk softwa

ContactSoft InfoTracer 4.3 (Shareware, $69)

ContactSoft InfoTracer gives you and your team an easy-to-use yet powerful way to get your world in order. It integrates several related areas normally spread on different software and databases. So, it manages your Information, Knowledge, Documents, Contacts, CRM and all kind of Communications, in a fully integrated way. With just one interface and database. It

Defect Tracker 4 (Commercial, $20)

Successful bug tracking has a direct correlation upon the success of software development projects. Your company’s reputation relies on delivering usable software that is delivered on-time, on-budget and with high quality. Defect Tracker is bug tracking software that facilitates document sharing, customer requirements tracking, test case management and bug tracking and management.

DEKSI HelpDesk 2.1 (Shareware, $495.00)

DEKSI HelpDesk is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. DEKSI HelpDesk has been tested on Linux, Solaris, Max OSX, Windows 2000, Windows XP, 2003 server, Free BSD and AS400 and requires Java RunTime environment.

ECTI 1.5 (Commercial, $99)

ECTI is a software to create presentations, demonstrations, simulations, help, support, learning... Taking screenshots, capturing mouse movements, images, Flash animations, Shockwave 3D contents to create movies that can be played from a CDRom/DVDRom and from the Internet on Windows-based systems.

Help Desk Software - Service Log for Access 2.5 (Shareware, $199.00)

Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Logs are automatically set to a required date of one working day from listing,

LBE Desktop Helpdesk 4.0.137 (Shareware, $725.00)

Easy to use helpdesk system, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

LBE Free Helpdesk 2.5 (Freeware)

Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators.

Network Inventory Expert 2.2.1 (Shareware, $99)

Network Inventory Expert allows you to make up a network inventory without installation of software on the user's PCs. This program allows you to get quick and complete information about operational systems, service packs, hotfixes, hardware, installed software and running processes on remote PCs. You can also create reports about the hardware, installed software, and running processes on the computers in your local network.

Software Planner 4 (Commercial, $20)

Software Planner is a project collaboration tool that allows you to manage all phases of your software development.

SupportWizard 6 (Shareware)

FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).

versaSRS HelpDesk 3.1.4 (Shareware, $495.00)

100% web based helpdesk system. Key features include: Thin Client Technology

ViewletBuilder Standard 4.3.1 (Commercial, $299.00)

ViewletBuilder's innovative content creation process has revolutionized the way in which software is presented and demonstrated. The history of online demos can quite literally be divided into a pre-Viewlet era and the post-Viewlet era. ViewletBuilder's patented content creation mechanism allows users to take a series of completely editable screen captures that are then animated to produce a flawless Flash simulation.

ViewletCam 1.5.3 (Shareware, $99.00)

ViewletCam is an easy-to-use, rich media software tool from Qarbon that enables you to record, edit, enhance and publish full-motion videos from your PC, making it simple to quickly and easily produce compelling interactive content that engages your customers, prospects, partners and employees.