help desk (31 products)

NewWayService 2.17 (Shareware, $192)

NewWayService is the Help Desk software solution designed to maximise your service centre or call centre department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues, jobs, requests or work orders.

PR-Tracker 5.10 (Shareware, $149.00)

PR-Tracker is widely used problem tracking system which presents essential functionality with an intuitive user interface. Features include customizable data entry, workflow, views and queries; one click queries; reports; email notification and attachments.

Problem Solved 4.0 (Shareware, $199.00)

Problem Solved! 4.0 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Import and export your data in .csv format. Multi user ready no extra cost.

Radix 2.51 (Shareware, $99)

Radix is a complete client/server software solution that integrates and centralizes key business functions. Radix blends together contact management, customer service and support, time tracking and billing, expense tracking, scheduling, and electronic communication. Because Radix is a true distributed application with distinct client and Server components, users have the flexiblity of accessing it's powerful features whether they're in the office, at a remote location, or even at home. Built with state-of-the-art Microsoft development tools, MySQL database technology, and careful attention to user interface design, Radix is easy to use, reliable, fast and powerful. Download Radix now and see it's power for yourself. There are no feature restrictions of any kind for the 30 day multi-user evaluation period. Once you decide that you can't live without it, you can purchase user licenses from our website (www.hurstridge.com) via a secure server. User Licenses are only $99 per user. Radix includes several sophistic

Remote Administrator 2.2 (Shareware, $35)

Remote Administrator (Radmin) is the award-winning remote control program that is fast, reliable and secure, which enables you to work on one or more remote computers from your own computer.

Remote Administrator (Radmin) 2.1 (Shareware, $35.00)

Remote Administrator is the fastest remote control software. You see the remote computer screen displayed either in a window or full screen on your computer monitor. All mouse and keyboard functions are transferred to the remote computer. You can work with the remote computer as if you are sitting in front of it. According to our tests and our users feedback Remote Administrator outperforms all other remote controls in the speed of work.

requestXpress 0.5 Beta (Shareware, $499)

requestXpress is a software development management tool that

requestXpress 0.5 Beta (Shareware, $499.00)

requestXpress helps manage software development projects by tracking software bugs/problems/requests as they are reported. requestXpress works with Microsoft award winning MS SQL database that supports simultaneous access by multiple users. Features classification, assignment, sorting, searching, reporting, access control, user permissions and attachments. requestXpress performs bug tracking over the internet with the same interface.

Responsive Knowledgebase 1.01 (Demo, $49)

Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.

Shut Up And Reboot 1.0 (Shareware, $199.00)

Easily record, update and report on users, computers, peripherals, software, user training and support issues. The optional HTTP Server allows users to request support via browser, and lets technicians update support requests and inventory information via browser, as well. The spread sheet wizard lets you create reusable layouts and apply filters using the Query Wizard before creating Excel format spread sheets.

SMP Professional edition 9.0 (Shareware, $19)

Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. License fee includes free and life-time version upgrade.

Software Planner 4 (Commercial, $20)

Software Planner is a project collaboration tool that allows you to manage all phases of your software development.

SupportWizard 6 (Shareware)

FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).

TechAid ASP 2.1 (Shareware, $99)

A time reporting and task tracking system that is accessed from a web browser. TechAid ASP can be used from any computer that can communicate with the web server where the program is installed. TechAid ASP is an Active Server Page program that can be installed on Internet Information Server version 4 or higher and on Personal Web Server. It can be accessed from a Javascript enabled web browser and is compatible with Internet Explorer 5.0 and higher or Netscape 6.0 and higher. TechAid ASP allows users to record their time using an organization's standard task numbering system, or record their time using a reference that identifies a task that does not have an 'official' designation. This allows users to account for all of their time, not just the time they spend working on tasks that have a standard identification. TechAid ASP includes reports that give information as simple as the total hours reported by a user for a given date range, to detailed reports that show all information for every activity log entry

versaSRS HelpDesk 3.1.4 (Shareware, $495.00)

100% web based helpdesk system. Key features include: Thin Client Technology